30-Day Money-Back Guarantee
We want you to be confident about your purchase of Frequency. If you are not satisfied with your subscription for any reason, you may request a full refund within 30 days of your initial order date. The 30-day window applies to the first purchase of each plan; subsequent renewals are covered by the "Renewals & Cancellations" section below.
How to Request a Refund
Refunds are processed by our payment provider, Paddle.com Market Limited, the Merchant of Record for all Frequency orders. You can request a refund in one of two ways:
- Visit paddle.net, enter the email address used for the purchase, and follow the prompts to request a refund.
- Email us at Stavdaninomusic@gmail.com with your order details and we will help you process the request through Paddle.
Renewals, Plan Changes & Cancellations
Your subscription renews automatically each billing period until canceled. You can cancel future renewals at any time from your billing page or via paddle.net — cancellation takes effect at the end of the current paid period, and you retain access until that date.
Plan upgrades and downgrades are prorated and apply immediately. The prorated difference is charged or credited automatically by Paddle.
Renewal charges after the initial 30-day window are generally non-refundable, except where required by mandatory consumer protection law in your jurisdiction. If you believe a renewal was charged in error, contact us and we will review your request in good faith.
Discount Codes & Launch Promotions
Discount codes (including launch discounts, free-period codes and percentage discounts) are issued at our sole discretion. They are personal, non-transferable, cannot be redeemed for cash, and may be revoked, modified, expired or limited per user without prior notice. Refunds on discounted purchases are limited to the amount actually paid.
What Is Not Refundable
- Charges where the account has been suspended or terminated for breach of our Terms (e.g. fraud, abuse, prohibited AI use).
- Chargebacks or disputes initiated without first contacting us or Paddle.
- Fees paid to third parties or other users through the Service (collaborations, teaching, marketplace, services). Those are not collected by Frequency and must be resolved between the parties.
How Refunds Are Issued
Approved refunds are returned to the original payment method, typically within 5 to 10 business days depending on your bank or card issuer. You will receive confirmation from Paddle when the refund has been processed.
Questions
For any questions about this Refund Policy, contact us at Stavdaninomusic@gmail.com.